We had a great time at Magento Imagine in April with customers, partners and peers. My colleague Frank Di Rocco gave a very interesting presentation about virtual Magento solutions and we had some fruitful conversations with other attendees on the show floor and at our networking event.
Throughout the week, as well as during Frank’s talk, we got a lot of the same questions from other attendees, particularly regarding our support for Magento solutions. So, after the event, we hosted a webinar to answer many of those questions and explain in specific detail how we work with Magento to support e-retailers.
The webinar included presentations from Frank and myself, as well as Kevin Schroeder, a technical consultant at Magento. Some of the questions we answered in the webinar include:
Q: How long have Peer 1 and Magento been partners?
A: In 2012, after many inquiries from customers and partners, we launched an optimized platform for Magento installations. This followed a lot of close work with Magento to adhere to their best practices. We also did some of our development to add value to those best practices and bring some additional functionality to our customers.
Q: Why work with a hosting provider? Can’t I just go straight to Magento?
A: Magento requires advanced technical expertise, which often surpasses the knowledge of a retailer’s system administrator. To be successful on the Magento platform, retailers really need to understand the development side and application support, and not many have that level of expertise in-house.
Magento has a suite of training classes in its Magento U program, which Kevin explained during the webinar, but many of our customers find huge value in working with our highly trained team of experts to support their Magento implementations. Our team works with Magento every day and truly lives in that technology, so they can provide phenomenal support for customers. They are also in a position to consult on best practices and strategy.
Q: Which Peer 1 solution works best with Magento?
A: Peer 1’s Magento Optimized Managed hosting is a turnkey solution that is optimized to meet the intense requirements of the Magento platform. It uses proven, optimized and scalable infrastructure to deliver optimal performance and reliability, and is backed by an experienced team of infrastructure experts at Peer 1.