FirstCall Support™

You'll never have to call us twice. We listen, get to work and don't rest until you're satisfied. That's what makes us tick: your happiness.

One call is all it takes to ignite our fierce determination to fix your issue. That's who we are, a hosting provider where great servers meet great service. Here's how we go about keeping our promises:

No Junior Technicians, Helpdesks or Gatekeepers

Expect to talk to seasoned IT pro's obsessed with making your problems go away, fast. Their passion for hosting exists to help your passion for business. It means we cut to the chase first time, every time with the know-how you need. Talk to us now about the difference this makes.

Technical Account Managers for Complex Hosting Solutions

Provided at no additional charge for customers with complex hosting configurations, the Technical Account Manager (TAM) Program creates an intimate technological relationship between you and a single, go-to TAM. Your TAM develops a deep understanding of your hosting configuration, network and product mix, and becomes a trusted resource for your server administration team. A direct 800 number connects you to your TAM round-the-clock. Talk to us now about the difference a TAM makes.

A Service Measure That Makes a Difference

Net Promoter is the most comprehensive way for businesses around the world to track and plan success. We simply ask our clients "Would you recommend PEER 1 to a friend or colleague?" and they answer using this easy number scale:

We use the scale to measure our Net Promoter Score (NPS). If we're not getting top marks (9's & 10's) we get a low score, and we know we're not good enough. We want you to recommend us to others, but we want to earn the privilege.

Our Magic Number

As of October 2010, we changed our methodology and are now measuring our NPS on a quarterly basis versus annually. This allows our support team to respond faster to customer feedback and make improvements to our service delivery. For instance, we've improved our basic monitoring service, support ticket system, and on-boarding process based on input from the previous survey. Our customers have since rewarded us with an NPS of 36 - the average for IT support services is just 7. Although a good result, we're not satisfied. We won't rest until we're blazing a trail for all service providers. This means topping the likes of Apple, Amazon, and Zappos. We're obsessed with this goal. Talk to us now about our latest service innovations like the TAM Program.

Not Happy? We'll Give You Your Money Back

If we ever slip up, we'll credit your account right away - usually before you have time to ask. That's because our service rules (SLAs) are iron clad. If you're not delighted with our service within the first 30 days of your account being activated, we'll just give you your money back, guaranteed. Talk to us now and put us to the test.

A Smarter Way For a Faster Fix

When an issue occurs, every second counts. So we'll use our SmartKey™ technology to access your servers directly. Not only does it use air-tight security measures to protect all your information, but all our actions can be tracked for your added peace of mind. Talk to us now about the benefits to you.

• White Paper: Is Your Password Safe? Yes, With SmartKey™
• Read Company Fact Sheet
• Watch Customer Videos